The Government has improved and is automating the consideration of complaints from entrepreneurs about actions, inaction, or decisions of licensing bodies. The Cabinet of Ministers approved the relevant amendments to the Procedure for Maintaining the Register of Complaints of License Applicants at its meeting on September 8, 2025.
Now all complaints will be processed in an information and communication system that provides centralized data collection and processing. Information about the complaint and the complainant, submitted electronically, will be automatically entered into the register immediately, without the participation of officials.
"We continue to remove barriers and digitize what yesterday required paper and time. An entrepreneur's complaint should immediately enter the system - without manual intervention, without the risk of delays or abuse. This means faster consideration, transparency and protection of business rights. This is how modern deregulation should work," said Oleksandr Tsybort, Deputy Minister of Economy, Environment and Agriculture of Ukraine for Digital Development, Digital Transformations and Digitalization.
The register will allow you to track complaints not only about the actions or inaction of licensing authorities, but also about their decisions, as provided for by current legislation.
Changes to the Procedure also:
- clarify the procedural actions of the Expert and Appellate Council on Licensing Issues at the State Licensing Service;
- determine the administrator, public registrar responsible for the formation of register information, objects of the Register of Complaints, etc.;
- regulate access to public information from the Register and other issues.
The sustainable economic effect of the solution is UAH 2.8 million per year.
